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General terms and conditions

General terms and conditions of sale webshop BioSil On Your Game

Company data

Webshop : BioSil On Your Game,
By,
Adephar bvba
Buyckstraat 71
8570 Anzegem
[email protected]
+32 56 32 95 38
Company NR : 0677672979
VAT nr : BE0677 672 979
RPR Gent

Article 1: General provisions

The e-commerce website of Adephar, a private limited company with registered office at Buyckstraat 71, 8570 Anzegem BTW BE 0677 672 979, RPR Gent; (hereinafter 'Adephar') offers its customers the possibility to buy the products from its webshop online.

These General Terms and Conditions ("Terms and Conditions") apply to any order placed by a visitor to this e-commerce website ("Customer"). When placing an order via the Customer's webshop, the Customer must expressly accept these Terms and Conditions, by which he agrees to the applicability of these Terms and Conditions, to the exclusion of all other conditions. Additional terms and conditions of the Customer are excluded, unless they have been accepted in advance, in writing and expressly by Adephar.

Article 2: Price

All mentioned prices are expressed in EURO, always including VAT and all other taxes or duties to be borne by the Customer.

If delivery, reservation or administrative costs are charged, this will be stated separately.

The indication of price refers exclusively to the articles as described verbatim. The accompanying photos are intended for decoration and may contain elements that are not included in the price.

Article 3: Offer

Despite the fact that the online catalogue and the e-commerce website are compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the offer do not bind Adephar. Adephar is only bound to the accuracy and completeness of the information provided. Adephar is under no circumstances liable in the event of manifest material errors, typesetting or printing errors.

If the Customer has specific questions about e.g. the formula, use, availability, delivery time or method of delivery, we ask the Customer to contact our customer service department in advance via [email protected]

The offer is always valid while stocks last and may be modified or withdrawn at any time by Adephar. Adephar cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is subject to conditions, this will be expressly stated in the offer.

Article 4: Online purchases

To purchase a product you must first add the product to your shopping cart. Once you have added the desired products to your shopping basket, you can enter your contact details and billing information. You will then need to provide us with the necessary details to pay for the products. If we have received all the above data, you will receive an overview page. If you accept it, your purchase is final. The purchase contract can be concluded in the language of the website in which you are purchasing.
We accept orders via online transactions (secure server). All credit and debit card transactions are subject to validation checks and approval by the card issuer. We accept Visa, MasterCard, Maestro, Bancontact/Mister Cash, KBC and ING online and PayPal. If the issuer of your card refuses to agree to your payment to us, we cannot be held responsible for delays in delivery and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.
Please note that minors (under 18 years of age) are not allowed to make the purchase unless they have parental or guardian permission.

Adephar is entitled to refuse an order due to a serious breach of contract on the part of the Customer with respect to orders in which the Customer is involved.

Article 5: Delivery and execution of the agreement

Products ordered will be delivered as soon as possible according to the requested delivery method. All delivery charges are subject to change without notice. We make every effort to ensure that you receive your order within the estimated delivery time of 1 to 3 working days. The maximum delivery period is 30 days, counting from the day after your order. All goods will be delivered subject to their availability. Promotions always run during the indicated period or as long as stocks last. If we are unable to deliver your goods within 30 days, we will inform you immediately and inform you of the expected delivery date. If we are unable to deliver the goods within 30 days, you may cancel the undelivered orders/products at any time after you have been informed of the late delivery. If payment has already been made, you will receive a full refund for the item(s) in question. If the goods delivered by us have been damaged during transport, do not correspond to the items mentioned on the delivery note or do not correspond to the items you ordered, you must report this and return the items to us within 14 calendar days of their receipt. If we do not receive such notification, the customer will be deemed to have accepted the items as satisfactory. We cannot be held responsible for any consequential damages due to late delivery or non-delivery by the carrier appointed by the company. Our liability in such cases shall be limited to the value of the items shown not to have been received by the customer.

Articles ordered through this web shop are delivered in Belgium & Western-Europe

Delivery is made by Bpost or DPD.

Article 6: Retention of title

The delivered items remain the exclusive property of Adephar until full payment has been made by the Customer.
The Customer undertakes to make third parties aware of Adephar's retention of title if necessary, e.g. to anyone who would seize items that have not yet been paid for in full.

Article 7: Defects and complaints

Any visible damage and/or qualitative defect to an item or any other delivery failure must be reported by the Customer to Adephar within 14 calendar days via [email protected]

The risk of loss or damage shall pass to the Customer as soon as he (or a third party other than the carrier and designated by him) has acquired physical possession of the goods. However, the risk is transferred to the Customer upon delivery to the carrier, if the carrier was instructed by the Customer to transport the goods and this choice was not offered by Adephar.

The Customer is not entitled to return the items for which there are no justified complaints. If the foregoing is not complied with and goods are returned unduly, all costs associated with returning the goods shall be borne by the Purchaser. In this case, Adephar is free to stock the items with third parties at the expense and risk of the Customer, and/or to return these items to the Customer at the implicit or explicit request and expense of the Customer.

Article 8 : Returns

Book VI of the WER provides that the Customer may return the product within a period of 14 calendar days after delivery without any consequences, in the sense of penalties or statement of reasons. If you notify us of the return shipment, you have another 14 days from the date of notification to return the goods. This is called the right of renunciation. Medical products that spoil quickly or with a limited shelf life and sealed goods that are not suitable to be returned for reasons of health protection or hygiene and whose seal has been broken after delivery fall outside the application of this right. BioSil is such a product and is therefore not eligible for return. The right of revocation only applies here if the goods have not yet been dispatched, except for defects.
No refund is possible if the right of withdrawal has been unlawfully used. In this case, the goods are returned to the Customer, at the Customer's own expense and risk.

Article 9: Customer service

BioSil's customer service can be reached at telephone number +32 56 32 95 38, by e-mail at [email protected] or by post at the following address Adephar bvba - Buyckstraat 71 - 8570 Anzegem.

Article 10: Privacy

Adephar processes personal data in accordance with this privacy statement. For further information, questions or comments about our privacy policy, please visit [email protected]

Processing purposes

Adephar collects and processes customers' personal data for customer and order management (including customer administration, tracking orders/deliveries, invoicing, solvency monitoring, and sending marketing and personalized advertising).

The customer himself is responsible for keeping his login details confidential and the use of his password. Your password is stored encrypted, so Adephar has no access to your password.

Adephar keeps online (anonymous) visitor statistics in order to be able to see which pages of the Internet site are visited and to what extent.

Legal grounds for processing

Personal data are processed on the basis of Article 6.1. (a) consent, (b) necessary for the performance of a contract, (c) necessary to comply with a legal obligation, (d) necessary for the protection of our legitimate interest to undertake, of the General Data Protection Regulation.

Insofar as the processing of personal data takes place on the basis of Article 6.1. a) consent, the customer has the right to withdraw the consent given at any time.

Transfer to third parties

If this is necessary for the fulfilment of the intended purposes, the customer's personal data will be shared with other companies within the European Economic Area that are directly or indirectly affiliated with Adephar or with any other partner of Adephar;

Adephar guarantees that these recipients will take the necessary technical and organizational measures to protect the personal data.

Retention period

Personal data processed for customer management purposes will be retained for the period necessary to comply with legal requirements (e.g. in the field of accounting).

Right of access, rectification, deletion, limitation, objection and portability of personal data

The customer has the right at all times to inspect his personal data and can have them corrected if they are incorrect or incomplete, have them removed, have their processing restricted and object to the processing of personal data concerning him on the basis of article 6.1 (d).
Furthermore, the customer has the right to obtain a copy (in a structured, common and machine-readable form) of his personal data and to have the personal data forwarded to another company.

In order to exercise the aforementioned rights, the customer is requested to send an e-mail to the following e-mail address: [email protected]

Direct marketing

The customer has the right to object, free of charge, to any processing of his personal data for the purposes of direct marketing.

Complaint

The Client has the right to lodge a complaint with the Commission for the Protection of Privacy (rue de la Vie Privée de Bruxelles Mobilité 35, 1000 Brussels - [email protected]).

Article 11: Use of cookies

During a visit to the site, 'cookies' may be placed on your computer's hard drive. A cookie is a text file that is placed by a website's server in your computer's browser or on your mobile device when you consult a website. Cookies cannot be used to identify individuals; a cookie can only identify a machine.

Our web shop uses 'First party cookies' are technical cookies that are used by the visited site itself and that aim to make the site function optimally. E.g.: settings that the user has made during previous visits to the site, or still: a pre-filled form with data that the user has made during previous visits.

You can set your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are removed from your hard disk afterwards. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphical elements may not appear correctly, or that you will not be able to use certain applications.

By using our website, you agree to our use of cookies.

Article 12: Impairment of validity - non renunciation

If any provision of these Terms and Conditions is declared invalid, unlawful or void, this shall in no way affect the validity, legality and applicability of the other provisions.

Adephar's failure at any time to enforce any of the rights enumerated in these Terms and Conditions, or to exercise any right hereof, shall not be construed as a waiver of such provision and shall not affect the validity of these rights.

Article 13: Modification of conditions

These Terms and Conditions are supplemented by other terms and conditions to which explicit reference is made, and the general terms and conditions of sale of Adephar bvba. In case of inconsistency, these Terms and Conditions shall prevail.

Article 14: Proof

The Customer accepts that electronic communications and backups may serve as evidence.

Article 15: Applicable law - Disputes

Belgian law shall apply, with the exception of the provisions of private international law on applicable law.

The courts of the Consumer's place of residence have jurisdiction in the event of legal disputes. The Consumer may also contact the ODR platform (http://ec.europa.eu/consumers/odr/).

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